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FAQ
General Questions
1. What documents do I need to rent a car in Japan?
2. Can I drive in Japan using only my home country’s driver's license?
3. What is an International Driving Permit (IDP)?
4. Can I make a reservation if I don't have an IDP yet?
5. What should I do if I forget my International Driving Permit (IDP)?
6. Is there an age limit for driving in Japan?
Rental Process
7. How do I book a car on the Car Rental Japan (CRJ) website?
8. How can I confirm if my booking is complete?
9. What is a Reservation Number?
10. What is a "Confirmation Code" (e.g., TC123456789)?
11. How can I check my booking details?
12. I didn’t receive a confirmation email. What should I do?
13. Can I choose a specific car model?
14. Can I change my reservation?
15. How do I cancel my reservation?
16. What is the cancellation policy?
17. Can I add options after my booking is confirmed or on the day of pick-up?
Coverage Package
18. What is "Coverage Package"?
19. What is the Cancellation Protection Service?
20. What is the Telephone Translation Support?
21. How do I use the Telephone Translation Support?
Driving in Japan
22. What are the speed limits in Japan?
23. Are there toll roads in Japan?
24. Can I use expressways without an ETC card?
25. Can foreigners rent an ETC card?
26. Is GPS navigation available in rental cars?
27. Do they drive on the left or right side in Japan?
28. Can I turn right (or left) on a red light?
29. Are child seats mandatory?
Insurance and Safety
30. Is insurance included in the rental fee?
31. What is the Collision Damage Waiver (CDW)?
32. What is a Non-Operation Charge (NOC)?
33. Am I covered if someone else drives the car?
34. What should I do in case of an accident?
35. Are there parking regulations I should be aware of?
